I bought memory upgrade cards from Dell for my Dell computer. After installing them in accordance with the directions provided, my computer failed to start up. I reinstalled the original RAM cards and tried - no good. I called the Dell technical support group in India. The guy had me disconnect everything, pull my hard drive and battery and CD-rom, then try to start it - no luck. Then he says, "I'm very sorry, your mother board needs to be replaced." My reaction was somewhat along the line of "What the *^&%$ are you talking about? My computer worked this morning before I installed the Dell RAM in my Dell computer, what are you going to do about it?". I got another "I'm very sorry" and transferred to customer service so I could return the RAM upgrade I bought. This person asked for my e-mail address - they aren't listening, my computer isn't working, having my e-mail address is useless. I asked again if they were going to do something about my ruined motherboard, he offered to connect me to the technical support folks. I explained I had just been talking with them for 45 minutes, I don't need technical support, I need a new computer and Dell should do something about it. You got it, "I'm very sorry".
So dear readers, I'm very sorry, I won't be in contact via e-mail or blog until I replace my computer. Expletive deleted.